Many times customers judge your restaurant based on the quality and friendliness of the wait staff. So if your employees are unhappy, chances are they’re going to make your customers unhappy. Give your employees a reason to brag about where they work. This month, focus on improving your turnover rate by listening to your employees as well as your customers. Make sure your customers aren’t the only ones who brag about your restaurant. Remember, this generation’s wait staff all got trophies as kids.
“He won’t listen to me!”
Listen to the concerns and complaints of your employees. Try to move beyond the employer-employee relationship and gain their trust by answering their complaints and concerns as conscientiously as you would a customer.
“I can’t STAND working with that jackass!”
Quash any altercations your employees might have amongst each other. Remove any troublesome staff from your schedule, no matter how skilled or experienced they may be. Keeping a troublesome employee just because they’re experienced only encourages future problems.
“Excellent service the other night! Ask for Jill. She knows her stuff.”
Encourage your customers to write reviews on your employees via social media or email. This will help to keep your employees accountable and will allow you to gauge their performance. Reward the employee with the most favorable reviews.
“I want on the schedule with Johnny.”
Find out who works well together and create a “dream team” for those busy nights and big events.